Seasonal Visitor Services Assistant

Visitor Services Assistants are the first and last people our visitors meet here at Jane Austen’s House. As a VSA you would play a vital role in shaping their visit, ensuring that their time here at this special place is welcoming, comfortable, and inspiring.

You will also help to deliver our retail offer, working with our Head of Visitor Services and Visitor Services Supervisor to ensure that our retail ranges are presented at their best and that we make sure our visitors find the perfect souvenir of their visit to Jane Austen’s House.

This role is at the heart of our small, lively, and enthusiastic team at Jane Austen’s House. After the challenges and disruption of the Covid-19 pandemic, and by working to create an exceptional visitor experience and to boost income, you will play an important part in the Museum’s recovery.

This is a seasonal position to support the busiest and most vibrant time of the year at Jane Austen’s House and will run from 1^st May to 31^st October. It is a zero hour position, but we expect to be able to offer at least 14 hours a week. We will also ask suitable candidates to act as Duty Officer. Full training will be provided.

All applicants must be able to work weekends.

There is limited public transport to Chawton, so access to your own transport is strongly recommended.

Hourly wage: £9.50

How to apply

Please download and read the job description below. If you think you are a good fit for this role, please send your CV, a covering letter – explaining why you are applying for the post and how you meet the person specification – and the names of two referees, in an email addressed to Susan Rayner, Head of Visitors Services, susan.rayner@janeaustens.house. Please include ‘VSA Application’ in the subject line.

Download the VSA job description