Frequently Asked Questions

Find the answers to frequently asked questions.

When will Jane Austen’s House reopen?

We will reopen as soon as restrictions allow. In the meantime, please do visit us virtually and explore Jane Austen’s House From Home.

Details of our online events can be found on our What’s On page.

 

How will I know when tickets are on sale?

We will announce when tickets are on sale via the Visitor Info page of our website, our newsletter and our social media channels. Sign up to our newsletter here and find links to our social media channels at the bottom of this page.

 

Which days will you be open?

We plan to open four days a week, Wednesday – Sunday, and Bank Holidays.

 

Will I need to book tickets in advance?

Yes, tickets must be pre-booked via our website.

 

Can I visit as part of a group?

We are currently reviewing our group booking operation as a result of the ongoing Covid-19 situation. If you are interested in visiting as a group, please contact us for more information. Please email us with the subject line ‘Group Bookings.’ Thank you.

 

Is there somewhere nearby for refreshments?

There are three dining options available in the village; both Cassandra’s Cup Tea Rooms and The Greyfriar Pub are opposite Jane Austen’s House and The Old Kitchen Tearoom at Chawton House is just a short walk away. Please check their websites for opening times and details of their current services.

 

How do I find Jane Austen’s House?

Jane Austen’s House is situated in the Hampshire village of Chawton. Visit our Find Us page to plan your visit.

 

Where can I park?

​Free parking is provided in the public car park opposite the House beyond the pub car park.

 

Do you offer concessions?

Yes.  Please check our Visitor Info page to view our admission prices.

 

Is Jane Austen’s House family friendly?

Yes! Families are very welcome at Jane Austen’s House.  Please visit our Families page to find out all you need to know about visiting as a family.

 

What else is there to do in Chawton?

There is much to discover throughout the idyllic village of Chawton.  Visit our Chawton page to plan your visit.

 

Is Jane Austen’s House accessible?

Jane Austen’s House is a historic property with low doorways and uneven surfaces underfoot. The ground floor and outbuildings are fully accessible and we have an accessible WC with baby changing facilities. Unfortunately, the upstairs of the main house is currently only accessible by climbing a historic wooden staircase although the upstairs can now be viewed virtually via our 360° virtual tour.

Assistance dogs are welcome throughout the House.

 

I have booked an online event.  When will I receive my link to join?

We offer our online events through Zoom. We will send the link to the email address you used to purchase your tickets no more than 24 hours before the day of the event. These links must not be shared with anyone who has not purchased a ticket.

 

I am attending an online event but I haven’t received my link to join yet.

A link will be sent to the email address you used to purchase your ticket no more than 24 hours before the day of the event.  If you haven’t received the email less than 24 hours before the event, please check your junk folder.  If you still haven’t received the link, please contact us on enquiries@janeaustens.house. 

 

How can I support Jane Austen’s House?

We are currently fundraising for vital repairs to the roof at Jane Austen’s House and would greatly appreciate your support. Find out more and sponsor a roof tile. 

 

How can I sponsor a roof tile?

You can sponsor a roof tile by visiting our JustGiving page. 

Thank you for your support.

If you can’t find the answer you’re looking for, please contact us on enquiries@janeaustens.house. 

 

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